Customer Operations Investigation
Air Conditioning Specialist, Inc.
What changed in customer operations yesterday?
Yesterday is compared with the same weekday last week. Today's data is incomplete.
Covington underperformed across booking, field conversion, membership sales, and customer satisfaction. Booking was 69.8% against a 76% target, conversion was 37.6% against 47%, membership renewals were 81.2% against 85%, and customer satisfaction fell to 4.54.